Privacy Policy
Frontbay is a trade name of [LLC LEGAL NAME], an Arizona limited liability company ("Frontbay," "we," "us"). Frontbay helps home service businesses ("shops") get more customers: we run advertising for shops, follow up with people who ask a shop for service, answer phone calls, book appointments, and send text messages about them. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- From shop owners and website visitors: your name, business name, phone number, email address and website when you fill out our form, call us, or email us.
- From people who ask a shop for service (for example, through an ad or landing page we run for that shop): your name, phone number, email, service address, and your answers to the form's questions.
- From people who call a shop we answer for: your name, phone number, service address, the reason for your call, appointment details, and a recording and transcript of the call.
- Automatically: basic technical data such as browser type and pages visited on our website.
How we use information
- To answer calls, follow up on service requests, book appointments and pass the details to the shop you contacted.
- To prepare the free audit a shop owner asks for and to schedule a call about it.
- To send text messages you asked for or agreed to, such as appointment confirmations, call follow-ups, audit links, meeting reminders, account updates, and occasional updates and offers from Frontbay.
- To contact shop owners about their audit or account.
- To improve call quality and fix problems.
Text messaging (SMS)
If you give us your mobile number and agree to receive text messages, we will text you about the topic you agreed to. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also email hello@frontbay.ai.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
- With the shop you contacted. Call and request details go to the business you were trying to reach so they can help you.
- With service providers that run our phone, text, email, scheduling and hosting systems, only as needed to provide the service and under confidentiality obligations.
- When required by law or to protect the rights and safety of our customers, callers or Frontbay.
We do not sell personal information.
Call recordings
Calls answered by Frontbay are recorded and transcribed. Our assistant tells callers it is an AI assistant. Recordings are used to deliver call details to the shop, check quality and resolve disputes.
How long we keep information
We keep information as long as needed to provide the service to the shop and to meet legal obligations, then delete it. Shops may ask us to delete their callers' data at any time.
Security
We use reasonable safeguards to protect information. No system is perfectly secure, but we limit access to the people and providers who need it.
Your choices
- Reply STOP to stop text messages at any time.
- Email hello@frontbay.ai to ask what we have about you, or to correct or delete it.
Children
Our service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
Frontbay · Gilbert, Arizona · hello@frontbay.ai · (480) 908-9203